Click on for larger and more readable document:
For easier reading here is the AJC reply to my 2nd BBB complaint:
8/12/11: Immediate response and corrective efforts were made on the day of the report of unwanted delivery and continue to be made. An immediate dispatch to confirm no paper remained on the property was made on the day Mr. Smith made us aware of the issue. A complete review of events was conducted and an immediate corrective plan put in place based on findings. We regret any inconvenience this has caused Mr. Smith. We are committed to responding and resolving reports of delivery concerns as quickly as possible.
We will continue to monitor results and confirm no delivery is made to the Smith property.
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The BBB invited me to comment/reply to the AJC:
Who is this "Mr. Smith"? My name is HARRIS, I am the same HARRIS that has been complaining about the AJC tossing unwanted sale flyers onto my property for nearly 2 years.
I think you must agree that this reply is just a slap-dash sort of reply and has no merit at all, very typical of the AJC. They can't even get a boiler plate reply done correctly so you can't expect that they 'checked the property' - whose property did they 'check'? I see that your BBB site is 'reviewing' their rating. It is usually an A+ as they have been a dues paying member of the BBB since 1952.
I expect you will want to keep them as dues paying BBB members so you will probably continue to rate them at A+ and this will just shoot your BBB credibility in the rear. No one in metro Atlanta thinks that the AJC is an A+ business and a continued rating of A+ will just show people who look them up that you are totally in the bag for this bunch of incompetents.
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From the 'cheap shots are a terrible thing to waste' department:
"At least we can be pleased that this bunch is only running a newspaper and not a nuclear reactor."
